Showing posts with label Care. Show all posts
Showing posts with label Care. Show all posts

Thursday, 23 February 2017

NEW IN TROUSER: YOU ASKED, WE LISTENED



We are constantly talking to our customers - listening to their feedback and where possible, taking action.

Previously the Frankie Straight Leg Trouser was only available in navy. However by popular demand, it is now also available in black too!

The best selling Frankie Trouser in black has all of the same features you loved from the navy version including flattering high rolled waistband, easy-care super comfy high-stretch fabric, no fastenings at the waist and extended zip at the hem but offers an alternative colour.

You can shop the Frankie Trouser in black here.





Wednesday, 7 December 2016

CHRISTMAS MADE EASY


Here at The Able Label, we want to make shopping as easy as possible as we know how hectic things can get, especially this time of year! So put your feet up and let us do the hard work so you don't have to!


SHOP YOUR WAY
You can shop a variety of ways with The Able Label, which ever is most convenient for you:

Online: through our website www.theablelabel.com, you can view the full range whether on your desktop or tablet from the comfort of your home or on the go via your mobile.

Phone: call 01622 828994 and our helpful customer service team will be able to place orders over the phone for you.

Mail order: request a catalogue to receive your home shopping order form. View the catalogue online or request one via our catalogue pages. Once you receive the catalogue and order form, just complete the form and post back to us at the below address and we will promptly process home shopping orders.

Iden Farm Cottages,
Heath Road,
Boughton Monchelsea.
Maidstone,
Kent,
ME17 4JE

Should you have any problems along the way or simply just would like advice on something, we are happy to help. All you need to do is contact our lovely customer services team who are here Monday to Saturday from 9am - 5:30pm. To get in touch you can either:

Email: cservices@theablelabel.com
Call: 01622 828994

VAT EXEMPTION
For those who are eligable, we offer VAT exemption on all our clothes where items show prices 'excluding VAT'. VAT exemption can be claimed on behalf of someone who is eligable too so long as it is for their use. This is worth noting particularly when buying gifts for someone who is VAT exempt. To find out more, visit our VAT Exempt pages online here.

ALTERATIONS SERVICE AVAILABLE
Should you have any specific requirements, we will do our best to help. We offer a hemming service so you can have lengths reduced to your precise requirements - exactly the length you want. Please note that we cannot refund or exchange items that have been hemmed if you have specified the wrong length or decide you do not like them. This does not affect your statutory rights.

Alterations take up to 10 days and cost £12 per garment for amendment.


WISH LIST
On our website, if you see it and like it, add it to your wish list! Your wish list allows you to save products that you might want to buy in the future. Just click the "Add to WishList" button on the product details page, and the product will be added to your wish list. Your wish list can be viewed at anytime by visiting My WishList once you have added items. Simple!

SHARE
When on the product details pages, you will notice several social media icons as well as one which says "Email a Friend" below the product images. Use these buttons to let loved ones know what you really want for Christmas this year.

Alternatively if you can think of someone you know who would love this item, let them know! Use one of the social or email icons to share a link to the page with them.


DELIVERY & RETURNS
You can find full details on our delivery & returns policy online at our delivery & returns page as well as terms and conditions pages. Here though, we have pulled together key details to guide you over the Christmas period.

DELIVERY
In order to make certain that you recieve your orders in time for Christmas, we recommended that the last delivery dates are:
1.) Standard delivery £3.95: 19th December 2016
2.) Express delivery £5.95: 21st December 2016

FREE RETURNS
We understand you may want to try something on in the comfort of your own home before committing to a purchase. You will therefore be pleased to hear we offer free returns within 14 days on receipt of order as long as items are in the same condition you received them.

During the Christmas period, we have an extended returns policy where anything ordered after 1st December 2016 as a gift has until 8th January 2017 to be returned. This applies to all orders except those we've carried out alterations on, but this does not affect your statutary rights.


We hope this helps lightens the load for you but should there be anything you are unclear on, please do not hesitate to contact our customer services team for more. Happy shopping!

Thursday, 11 February 2016

VALENTINES DAY - CHERISH LOVED ONES

Katie, The Able Label's Founder, recently interviewed her 93 year old grandfather about her grandmother who had Parkinson’s and is sadly no longer around. Before she passed away, they celebrated their 50th wedding anniversary together. He is not in the slightest bit an old romantic but the interview melted all our hearts!

Katie's grandpa and grandma together


Q. How did you meet grandma?
A. Your grandmother had just got back from America where she went to be an au pair and was very home sick at the start. A mutual friend got a group of us together and we were introduced, instantly getting on. We spent two years courting before we got married. I couldn’t have asked for a better wife.

Q. What impact did grandma have on your life?
A. My first wife died when your dad was only twelve. This was very hard especially with three boys to care for. But after meeting your grandma, she just fitted in and raised the boys as if they were her own without ever trying to replace their mother. We didn’t rush anything wanting to see how it all worked out but life with her just got better and better. We had the most wonderful holidays together which I will never forget.

Q. How did you propose to grandma?
A. Your grandma wanted a future to look forward to together and that meant marriage. So eventually I built up the courage and asked her ‘how about getting married?’ and she instantly replied, ‘yes, I’d love to!’ I didn’t get down on my hands and knees or anything like that.

Q. When did you notice something wasn’t right with grandma?
A. I saw her hand tremor when she sat next to me in the chair one evening. I told her to keep it still but she couldn’t, even after holding it. I took her to the doctors but it was difficult to diagnose. Only when the Parkinson’s developed to a point where her speech was affected did she get a diagnosis with a specialist saying, ‘you’ve got Parkinson’s disease my dear’.

Q. How did your life change together?
A. Dementia started kicking in. She was forgetting a lot of straightforward things. Did things she never did before, silly things. I had to put her to bed each night. She’d wake up at 2am thinking someone was at the door, or that she’d left the lights on - I knew then her memory was going.  But we worked together and muddled through as best we could. She used to start doing the veg and not complete them, so I’d finish them off.

As the Parkinson’s progressed, sometimes she wouldn’t say a word, which was tough. Other times, I’d tell her how much I loved her and she would reply, ‘I know you do you silly old fool’ and I knew Sheila was still there.

Q. What will you always remember grandma for?
Without a doubt her love of clothes – she had wardrobes full and some things she’d never even worn! She wouldn’t buy anything cheap and cheerful, it had to be good quality. She knew good clothes and particularly loved dresses. I used to tell her, ‘you’re worse than the Queen’ as she never seemed to wear anything twice! Twice a month, she’d go on shopping trips with her friend Molly and always came back loaded with bags!

I will never forget one floral dress she had – she looked stunning in it. It stands out in my memory more than anything. When I think of her, I think of her wearing that dress.

It makes me so proud that you share her love of clothes and especially that you are doing clothes that would help people in the same situation she was in. She desperately wanted to keep her style but became unable to dress into it. She would have been equally as proud and would have loved The Able Label clothes.


This Valentines Day, spare a thought for those who have lost loved ones and cherish the moments you do have with your loved ones.

Thursday, 2 April 2015

HOME INSTEAD SENIOR CARE



Last week, Katie visited the Home Instead Senior Care head office of the Tunbridge Wells, Sevenoaks and Edenbridge branch. Greeted by the 
lovely Symone, they had a cup of tea and a long chat about domiciliary care. 
So impressed by the homecare services they offer, Katie felt it was important 
to write about them.
For those of you who have not heard of Home Instead before, they are 
specialists in non-medical homecare of older people. In the same way 
The Able Label was started, Symone too was moved by a personal 
experience with her Grandmother. This led to her leaving a successful 
career in management in pursuit of starting up a business whilst making 
a difference.
Catering for a variety of individual needs, Home Instead offer many 
services ranging from a few hours a day up to 24 hours, 7 days a week. 
There are three key categories of service; companionship, home help 
and personal care. A few services available under these categories include:
Companionship Services
– stimulating mental awareness through conversation, reminiscing and 
recording family history
– accompanying on trips, visiting neighbours or family, going out for lunch 
or to appointments together.
– participating in hobbies and crafts together or helping with reading
Home Help Service
– assisting with weekly tasks including changing bed linen, washing, ironing 
and dry cleaning.
– preparing shopping lists together, doing shopping and putting items away.
– providing light housekeeping, take rubbish out, care for houseplants and pets.
Personal Care Service
– assisting with daily tasks like morning wake up and evening tuck in as well 
as bathing, grooming and dressing.
– providing respite and convalescence care
– helping with medication reminders and assisting with eating.
A victim of their own success however, the Tunbridge Wells, Sevenoaks 
and Edenbridge branch of Home Instead are so focused on finding the right 
staff, they are currently unable to meet demand. Symone maintains satisfying 
current at-home clients’ needs first is the priority but even these individuals 
are requiring increased hours from their services.
The shortage of staff is predominantly down to their high standards when 
recruiting. Symone explained that in order to give at-home clients the best 
possible care, they only employ individuals who have been pre-screened, 
scrutinised and carefully checked. With compassion at the heart of employment, 
caregivers go on to receive extensive and continuous training before they 
are paired with an at-home client. “The match has to be right for both if the 
service is to work” Symone emphasises.
Katie found herself moved by the compassion of her and the team. Everything 
they do is centred on one simple question, “would I be happy with my 
Grandmother receiving this care?” This is what sets Home Instead apart. 
There is a focus is on building trusting relationships and providing mental 
stimulation, which is all to often neglected within care. It is not about ticking 
off a to-do list, it is about speaking to individuals and working with them to 
tailor a care plan around their specific needs. This in turn helps to give the 
at-home client as much independence as possible as they work with them 
not to them. This gives them much more meaningful and fulfilled lives.
If you are keen to find out more about the services available, please take a 
look at the Home Instead website. Otherwise if you are based in the 
Tunbridge Wells, Sevenoaks and Edenbridge area, contact Symone 
directly at symone.salwan@homeinstead.co.uk to see how they can help 
support you or you loved ones.
Alternatively, if you are interested in flexible and rewarding part-time work 
around the Tunbridge Wells, Sevenoaks and Edenbridge areas, Home Instead 
are looking for caregivers. Please contact Symone directly on 01892 731264. 
No specific experience is needed, you just need to be reliable and have a 
passion for caring for other people as full training will be provided.